PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
· International Shipping Sevice : TNT EXPRESS, EMS, etc.
· Shipping Method : Parcel Service
· Delivery Time: 3 - 7 days
*Please take into consideration that the products of your order may be unavailable or delayed in manufacturing according to the product’s type. In addition, one day delivery is not available.
- Shipment: We will send your order after your payment for the order is confirmed. If you want to exchange or return the products, you must contact our staff member.
· Shipping Cost
1) The cost will be calculated by delivery company's price policy.
2) Shipping charge will be set according to total purchased price as following,
Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
· Requirements for exchange/refund request
Please take into consideration that [OXESS GEAR] accepts refund requests, not exchange requests.
If you would like to make an exchange on your purchase, please follow our 'return process'. Exchange can be made on a like-for-like basis, it means a different size or color of the same product. if you would like a different product, please use the same process to return the item for a refund and place a new order.
> Eligible for refund(applicable to orders under [Preparing for shipping] status only):
- Refund requests that are made within 24 hours of order placement and payment
- Refund requests due to the customer’s change of mind (size, color, etc.)
- If your order remains under [Preparing Products] status for 10 days or longer from the date of payment without any notification from our customer service, you can request for cancellation of the applicable product via email email@example.com.
* Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been used)
* To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition.
> Ineligible for refund [Shipping completed only]:
- Refund requests for caps ,shoes, purses, and accessories are not accepted
- Refund requests for damaged or deformed products due to the customer’s responsibility
* Refund requests for products that have no tags or labels
* Wrinkles made during the shipping process or insufficient finishing due to the nature of the mass production cannot be the reason for the defection.
· Refund Process
> Refund of mis-delivered or defective products
Please send us a refund request including pictures of the whole products and detailed pictures of the defective parts on email.
Our customer service will shortly contact you upon checking on your request.
Order number and the reason for the request are required (misdelivered/ defective etc.)
> If you find any product(s) of your order missing in your parcel
- Please contact our customer services the VERY DAY you receive your parcel.(via telephone or, if unavailable, via Email firstname.lastname@example.org)
- Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc.)
In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.
· Customs and Duties
International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your government and they have nothing to do with this site. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs (round shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.